It's actually really simple - we assume you're telling the truth. We'll never require pictures or videos of your DOA products, and we don't require notification within so many hours. If you email us and let us know that your order didn't make it in great condition, we'll replace it.

We will replace any DOA products completely free of charge. There is no fine print, and you'll never pay shipping fees (or any other fees) for your replacement.

We take our Live Delivery Guarantee just a step further - we're not fully satisfied until you are. Did everything arrive alive but the quality wasn't what you expected? Just let us know and we'll fix it!